Disability Hub MN Operations Supervisor

Disability Hub MN™ is a free statewide resource network that helps people solve problems, navigate the system, and plan for their future. The Hub team helps people with disabilities and those who support them explore options, understand rights, connect to helpful resources, and plan next steps. At the Hub, our staff uphold a person’s right to choice and control to plan their life, their way.

Under the direction of the Disability Hub MN™ Director, the position of Operations Supervisor supports the Hub daily operations and manages a team of Options Counselors taking statewide phone calls, chats, and email at our contact center. The role of the Operations Supervisor ensures individual staff are performing and providing optimal customer service according to the Hub mission, vision, and values. They are responsible for schedule adherence and coverage, making real time adjustments as needed to reach performance goals, and providing in the moment coaching and support to staff.

This position has a focus on real time activities and must be available to assist staff to troubleshoot technology and communicate in a timely manner. This position is tasked with building a positive work culture and morale, increasing staff engagement, and ensuring that training and development of staff is ongoing/meets standards. This role is also expected to collaborate with the Hub Director to bring forward ideas for system improvement and improve staff experience.

To be considered for this role, you must have a four-year degree. Call center and human service experience preferred. This position is a full-time, exempt position. The position is statewide and does require some travel.

Job Type: Full-time

Pay: $22.00 – $26.00 per hour

Independent Living (IL) Coordinator I

The principle responsibility of all employees is to assist in the mission of Southeastern Minnesota Center for Independent Living. Within that responsibility, an Independent Living Coordinator guides each participant in the identification of their individual independent living goals and provides resources, training, coaching, and other support to ensure that participants met their stated goals. IL Coordinators also assist with organizing workshops, classes or activities, creating and building community relationships, and inspiring the independence of all program participants.

Job Functions:

  • Interweave the Independent Living philosophy throughout all job functions.
  • Guide participants in a needs discovery process, resulting in the self-identification of goals.
  • Assist participants in the development of individual goal plans and deliver IL services that align with individual goals.
  • Provide in-depth and knowledgeable assistance, overcoming complexity and resolving barriers.
  • Maintain proficiency in specialty area(s) of job.
  • Timely and accurate complete all required documentation.
  • Complete required training and professional development opportunities.
  • Maintain and build positive working relationships with community providers and referral sources.
  • Professionally represent the organization.
  • Communicate with management and collaborate with fellow IL team members to ensure excellent service for participants.
  • Willingness to travel and work occasional nights and weekends.
  • Adhere to policies, regulations, and confidentiality requirements.
  • Regular attendance and other duties as assigned.

Strongly Recommended: experience working with youth (age 16-24) and leading adult groups/trainings

Job Type: Full-time

Pay: $20.00 – $23.00 per hour